Managed IT services : find the right skills externally!
In managed IT services, employees are placed in a client’s company for a period that can range from one day to several years, in order to accomplish their IT projects. These services are provided by digital services agencies.
Under a fixed price contract, the price is set up from the start for the execution of predefined tasks; whereas in a managed IT services contract, it’s determined after delivery (invoicing), according to the time spent and the number of people “used” (average daily rate). This type of management offers a lot of flexibility, adapting to the evolving needs of the client.
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Managed digital services : set up your dedicated IT service center!
IT service management offers you the opportunity to form a dedicated team, bringing together precisely the profiles you need. With this workforce, you can set up an IT service center designed specifically to meet the needs of your business.
Moreover, in the age of digitization, you can have, for the duration of your choice, IT technicians - without having to accommodate them in your premises.
Indeed, today, these services can be easily provided remotely by choosing a service provider who is equipped and experienced in IT management and outsourcing. More than 80% of French companies are already opting for outsourcing!
The services available in managed IT services :
- Web and SaaS software development
- Integration of APIs and third-party services
- Development of e-commerce sites and marketplaces
- Development of business portals and collaborative intranet
- Conception, design, TMA (corrective and adaptive maintenance) and hosting
Managed IT services : what are the strengths of a trusted partner?
IT outsourcing (managed IT services, outsourcing, TMA, etc.) is a strategic choice. Retain the services of a trusted partner; who will be able to deliver quality, adapted and maintainable projects on time.
A good service provider in managed IT services will demonstrate the following assets:
- Know-how and flexibility
He has the skills and experience required to achieve your goals; provide the necessary talents now and as projects evolve and scale up.
- Listening and communication skills
He is attentive to your needs and expectations, as well as your vision for these projects. He is also committed to keeping you informed of their progress, to listen and be transparent.
- Applying the best processes
He knows and applies proven methods (including Agile-Scrum) and best practices in project development - to guarantee flexibility, efficiency and security.
- Respecting confidentiality and the GDPR
He respects the standards, laws and regulations in its field of activity and that of the client, applying a confidentiality policy which is in accordance with the GDPR, etc.
- Providing the best infrastructure (the obligation of means)
IHe puts quality resources at the disposal of the staff it has leased to you, i.e, stable and high-speed Internet, IT equipment, collaborative tools and a decent work environment.
- Proposing adequate prices
He offers you good value for money. N.b. Do not automatically choose the provider offering the lowest rate. It can be expensive later : the high cost of low quality services.
Esokia: experts in 360 remote IT services
Trust us ! With more than 1,000 digital projects and services completed, we have proven our proficiency in the outsourcing of IT services; remote IT management and outsourcing. We offer you a full range of 360 services, as mentioned above.
With 12 years of experience in our field, we represent a growing workforce of IT and digital enthusiasts. To date, we have 120 multilingual talents, whom we continue to train in the latest technologies and methods.
Esokia is based in France (Paris); with branches in strategic countries for offshore outsourcing, namely in Serbia, Mauritius and Madagascar. This allows us to offer very competitive prices, while guaranteeing a high level of quality.
Ambitious and innovative, we continually refine our processes. As a reliable and responsible service provider, we adhere to laws and regulations in all the zones where we operate. Aware of the challenges of cybersecurity, we maintain the confidentiality of our customers' data, with the implementation of rigorous procedures, including the GDPR.
Esokia's method for creating the best dedicated IT teams for clients
We proceed step by step to set up your outsourced IT department.
Here is our method:
- We discuss your needs and goals
Tell us about your skills and project organization needs and requirements and we will promptly find you the most suitable candidates for your dedicated IT team and propose the best service methods to achieve your goals.
- We bring together the best team dedicated to your IT projects
Design thinking, back and front development, DevOps, application tests and audits, digital marketing : our expertise is at your disposal. Once your needs have been formalized, we set up your dedicated team and start production.
- We ensure the operation of your service
This team will be your external IT department ; and will be responsible for the design, coding, management and quality assurance of your projects, according to Agile-Scrum or V cycle methods. Use your favorite tools to share files and collaborate at your own pace.
- We facilitate the monitoring and capacity planning of your team
On a daily basis, our solutions enable you to monitor the progress and KPIs of your project. Depending on your schedule, your skills needs and your peaks of activity, you are able to adjust the composition of your team flexibly.